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Debit Card Phone Scam

For Immediate Release
September 7, 2010
FBI Springfield
Contact: Media Representative Brad Ware
(217) 757-3542

Debit Card Phone Scam

A computer automated phone scam has impacted Central and
Southern Illinois Bank customers. Debit card customers are receiving
automated telephone calls stating their debit card account has been
breached, and then told they will need to "reset" their information in order
to use their account.

The "scam" works this way: The telephone rings, and the caller
ID shows "not available" or "private number." An automated recording states,
"Your debit card account has been breached. You need to reset your account
by following these steps." The automated recording states to press "1" to

By pressing "1" a computer system has been activated. The
customer is then told to enter the 16-digit card number and the expiration
date. The automated voice then asks for the three digit Customer
Verification Value Code (CVV Code) located on the back of the card, followed
by the four-digit PIN code. The perpetrators of the scam now have all the
information they need to access the victim customer's debit card account.

It is important to remember not to give out personal information
over the phone including passwords or pin numbers. Banks do not use an
automated system to ask for this type of customer information regarding
their accounts. Banks already have customer account information, and
therefore do not need to ask for their information over the phone.

If you believe you have been contacted or unknowingly
participated in this scam, you are urged to contact your bank immediately.