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Category: Return and refund
  1. Can I return a custom product I previously ordered?

  2. So what type of products can I return and what type of refund should I expect?



  1. Can I return a custom product I previously ordered?
    You may return your custom item ONLY in the following two cases:
    1. the product does not meet your initial specifications.
    2. you did not communicate to us any initial specifications AND the product does not meet the specifications outlined on our product info page.


    Clarification:
    In the case where the customer did not have any initial specifications or special requests, the guideline in our product info page applies.

    The product info page clearly outlines how each item will be made unless otherwise requested by our customers.

    For any other cases not listed above the item is NON-returnable.

    For non-returnable items, any requested alterations after delivery will result in additional charges. Customers will be responsible for any shipping costs as well.
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  2. So what type of products can I return and what type of refund should I expect?
    Any products that did not meet the customers' initial specifications are returnable to be altered as initially requested. We will cover all expenses related to the alterations.

    Note that if the customers did not have any initial specifications, the guideline located at our product info page applies.

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Return to Oh Petit Bébé Homepage | Boppy covers | Bumpers | Changing pad covers | Comforters | Crib sets | Decorative pillows | Diaper stackers | Dust ruffles | Mini-hampers | Nursing drapes | Receiving blankets | Recovered rocker/glider pads | Shopping cart covers | Toy bags | Valances