- the product does not meet your initial specifications.
- you did not communicate to us any initial specifications AND the product does not meet the specifications outlined on our product info page.
In the case where the customer did not have any initial specifications or special requests, the guideline in our product info page applies.
The product info page clearly outlines how each item will be made unless otherwise requested by our customers.
For any other cases not listed above the item is NON-returnable.
For non-returnable items, any requested alterations after delivery will result in additional charges. Customers will be responsible for any shipping costs as well.